Dmytro Iestremskyi
Assistant Tech Experience Manager @London Drugs
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WORK HISTORY
Assistant Tech Experience Manager @London Drugs
Calgary, AB, CA
Supported overall financial performance of the TECH division, contributing to sales growth and achievement of store KPIs across Photo Electronics, Computers, Audio/Video Systems, and TECH Services.• Delivered a consistently high level of customer experience by coaching teams on effective selling techniques, product knowledge, and service excellence.• Acted as Manager-on-Duty in the absence of the TECH Sales Manager, ensuring smooth daily operations and adherence to company standards.• Assisted in inventory planning, stock control, and merchandising execution to meet customer demand while minimizing shrink and overstock.• Set and monitored daily sales goals, attachment rates, and productivity targets, providing regular feedback to team members and senior management.• Developed and motivated TECH team members through hands-on leadership, performance coaching, and accountability.• Maintained strong product and technical knowledge across computers, mobile devices, cameras, televisions, and related services.• Analyzed competitor pricing, promotions, and service offerings to remain competitive in the local Calgary market.• Supported business-to-business (B2B) customer relationships and promoted London Drugs’ TECH solutions.• Received 2024 TECH Achievement Award in recognition of Outstanding Performance in the area of Tech Customer Engagement Award
EDUCATION
Volyn State University. Lesya Ukrainian
Master's degree, International Relations
SKILLS
ABOUT DMYTRO IESTREMSKYI
Results-driven and highly skilled leader with extensive experience in the tech retail, customer service, and business development sectors. With a strong background in team leadership, sales management, and customer experience strategy, I have consistently exceeded performance targets and driven revenue growth. My expertise spans across various areas including inventory planning, performance analytics, technical product knowledge, and operational management. I am adept at coaching and developing teams to deliver exceptional customer service while maintaining high operational standards.In my current role as an Assistant Tech Experience Manager at London Drugs, I support the financial success of the TECH division and lead efforts to enhance customer engagement and satisfaction. My ability to lead cross-functional teams, drive KPIs, and maintain competitive market awareness has led to significant achievements, including receiving the 2024 TECH Achievement Award for Outstanding Performance.With a diverse background that includes international experience in sales and customer service management, I bring a unique perspective to business growth and problem-solving. My strong communication skills and commitment to excellence have enabled me to build lasting relationships with clients and colleagues alike.
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