Diana Muñoz
Agile Delivery Lead at Ticketmaster
- Role
- Technical Delivery Team Manager at Ticketmaster
- Location
- Reston, VA, US
- LinkedIn followers
- 500 followers
About Diana Muñoz
I’m a Senior Program Manager with experience leading global, high-complexity marketplace…
Experience
Technical Delivery Team Manager
Mar 2019 — Present
Actively leverage SAFe Agile Principals, responsible for the definition, planning, execution and closure of large-scale initiatives across multiple engineering teams. Responsibilities Include:• Clearly and concisely communicate status of project initiatives • Proactively communicate risks and mitigation strategies to stakeholders • Facilitate quarterly planning sessions, System Demos, as well as Inspect and Adapt sessions • Drive cross-team collaboration for the purpose of managing interdependencies • Capture and present team metrics including, Completion Against Commitments (CAC), Program Predictability Metric (PPM), Delivery Cycle Time, Injection Rate, Throughput and WIP• Conducts team Agile Maturity assessments, leveraging their output to provide team coaching and overall continuous improvement• Provide mentorship and coaching for fellow Agile Project Managers
Education
University at Buffalo
Master of Arts (M.A.), Psychology
2012 — 2014
D'Youville University
Bachelor of Arts (B.A.), Psychology
2010 — 2012
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