David Mullen

About David Mullen

Experienced military, healthcare and business professional with a demonstrated history of working in government, non-profits and healthcare. Skilled in Project Management, Budgeting, Emergency Management, Conflict Resolution, Team Building, Management, and Command. Strong community and social services professional with a Master of Business Administration (MBA) focused in Business, Management, Marketing, and Related Support Services from Southern New Hampshire University. Technical project manager with five years experience in healthcare IT and PMP certification in progress.

Experience

1. Customer Support Manager - West Region

   Kyruus Health

   Mar 2023 — Present

   Lead, motivate and inspire team of Customer Support Analysts and Specialists- Lead critical customer communications- Manage internal communications- Understand Production solutions | end to end and support other functions- Integral part of project integrating three separate entities (Kyruus, Epion and HealthSparq) into one on support team- Manage and resolve all West Coast support ticket escalations

Education

• Southern New Hampshire University

  Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services

  2015 — 2016

• Society For American Baseball Research

  Certificate, Level One Conversational Analytics and Critical Thinking in Baseball

• Southern New Hampshire University

  Bachelor of Business Administration (B.B.A.), Business Administration and Management, General

  2013 — 2015

Skills

• Conflict Resolution
• Leadership Development
• Event Planning
• Public Speaking
• Security
• Supervisory Skills
• Interagency Coordination
• Veterans
• Microsoft Office
• Program Management
• Air Force
• Military Experience
• Dod
• Team Leadership
• Powerpoint
• Command
• Data Analysis
• Defense
• Security Clearance
• Training
• Management
• Team Building
• Customer Service
• Supervisory Experience
• Social Media
• Emergency Management
• Military
• Leadership