Dmitry Dzirn
Head of Customer Success @Skillcampvr
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WORK HISTORY
Head of Customer Success @Skillcampvr
Stuttgart, DE
At Skillcamp VR, I lead the rollout and client success of our immersive learning solution across Germany. My mission is to ensure smooth onboarding, strong adoption, and long-term customer value.Key responsibilities:• Leading national product implementation across client locations• Conducting “train-the-trainer” programs to enable in-house champions• Onboarding new clients and ensuring full lifecycle engagement• Managing customer support operations and team performance• Monitoring and optimizing customer journey touchpointsKey achievements:• Maintained support ticket volume under 15 in 12 months — reflecting product stability and effective onboarding• Over 70% of active customers transitioned from monthly to quarterly check-ins — a strong signal of satisfaction and trust• Built a scalable onboarding framework that ensures fast time-to-value across industries
EDUCATION
Biznesa augstskola Turība
Bachelor of Business Administration - BBA, Hospitality , Business
SBS Swiss Business School
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT DMITRY DZIRN
Customer-focused. Relationship-driven. Results-oriented.With 10+ years of experience in hospitality, sales, and customer success, I’ve built a career around one central skill: truly understanding people.I began in the hospitality industry, building long-term relationships with corporate clients and ensuring premium guest experiences. Later, as a Sales Director in the coworking sector, I led revenue growth initiatives while keeping customer satisfaction at the core.Today, I serve as Head of Customer Success at Skillcamp VR, where I lead the implementation of our immersive learning product across client locations in Germany. I’m responsible for onboarding, client enablement, and ongoing success — making sure our customers get real value from our solution.My strength lies in active listening, empathy, and offering the right solution at the right time. I thrive in fast-paced, people-first environments and believe in the power of long-term partnerships.Currently focused on: • Customer onboarding & lifecycle design• Product implementation at scale• VR-based learning adoption• Customer retention & growth in B2B SaaSLet’s connect if you’re working on customer success, post-sales strategy, or simply passionate about building meaningful client relationships.
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