Delita Washington

About Delita Washington

Healthcare/Business Administration||MA Psychology|| Surgery Scheduling|- I believe in critical leadership while being approachable and assertive. I strive to create a comfortable atmosphere where equality and understanding are facilitated. I specialize in Health Administration and Psychology. My top 3 strengths are organization, flexibility, and strong work ethic. I perform effectively on my own initiative despite sudden deadlines or challenging priorities. Through experience, I have displayed and implemented a plethora of skills; such as, critical assessment, strategic planning, organizational and time management skills, all of which has allowed me to gain the knowledge that I have. I have attained knowledge necessary to perform essential duties as requested by healthcare facilities; such as possessing current required licensure, healthcare experience, excellent verbal and written skills, handling patient records, charting, previous hospital experience, along with various other skills. My role in Behavioral/Mental health allows me to expand the minds of individuals and assist them in developing the eye for informed decision-making when experiencing self-doubt or become insecure in their capabilities both personally and professionally. I have attained many skills throughout a variety of departments in my area since 2003. Some of the departments I have worked in are Mental Health, Opthalmology, Gastroenterology, Family Medicine, Labor and Delivery, Obstetrics, Orthopedics, Podiatry, Emergency, Urgent Care, Women’s Health, and Pediatrics; which all have allowed me the opportunity to gain the experience and knowledge that I have in both clerical and clinical practices. I am confident that through my academic career and previous work history, I’ve presented creativity, reliability as well as dependability. By remaining eager to learn, self-motivated and friendly, I have molded myself to be capable of organizing and using my initiative to bring forth great success to a company.

Experience

1. Surgery Scheduler

   Kaiser Permanente

   Jan 2018 — Present · Woodland Hills, CA, US

   Schedule surgeries and communicated with hospitals to schedule procedures at facility.• Coordinate patient appointments with surgical representatives for equipment requests. • Communicate with patients regularly and advise them of pre-operative and surgical instructions• Construct and make regular adjustments to Physician’s schedule• Handled incoming and outbound calls and acted as a liaison between patients and medical staff.• Scheduled appointments, scheduled diagnostic testing, and served as backup to the back-office coordination.• Verify diagnosis and procedure codes, insurance eligibility and benefits and obtained authorization for procedures.• Obtain thorough patient health information and accurately enter case data into a computerized scheduling system.• Maintain the surgery schedule by applying surgery scheduling guidelines in an efficient and equitable manner.• Interact with various departments ensuring physician availability, medication orders are processed.• Communicated daily with the OR desk regarding scheduled surgery times.• Provide quality and caring service to all patients while maintaining the practices medical records• Remain compliant with OSHA/HIPAA regulations, and other administrative duties as assigned by the Office Manager• Daily use of medical terminology and Microsoft Office• Daily phone communication and patient appointment reminders• Record and manage health reports recorded by doctors and insurance companies

Education

• Ashford University

  Bachelor's degree

  2011 — 2015

• Ashford University

  Master's degree

  2015 — 2017

• Ashford University

  Master's degree

  2017 — 2018

• Palmdale High School

  Diploma

  2003 — 2007

• American University of Medical Technology

  NCPT I

  2010 — 2011