Dayna Jensen
Senior Customer Success Manager | Driving AI Adoption, Retention, Growth & Strategic Partnerships
- Role
- Sr Customer Success Manager at Linkedin
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Dayna Jensen
I’m known for transforming client relationships into strategic partnerships by aligning…
Experience
Sr Customer Success Manager
Mar 2022 — Present · Omaha, NE, US
As a Senior Customer Success Manager for Large Enterprise accounts, I focus on onboarding and partnering with customers by working closely with sales to build senior-level relationships and create customized implementation and adoption plans. I act as a trusted advisor to key stakeholders, helping them fully leverage LinkedIn solutions to achieve their business objectives. This involves developing Success Plans, analyzing churn risk, identifying growth opportunities, and providing education resources for customers with low usage. I collaborate with cross-functional teams to optimize solutions, lead Success Reviews to showcase value, and handle escalations as needed. Additionally, I support renewals and upsells, mitigate churn by designing custom retention plans, and co-lead Value Reviews with sales to ensure alignment with customer goals and drive accountability.
Education
Buena Vista University
Bachelor of Arts (B.A.)
Iowa Western Community College
Associates of Arts
Skills
- Tutoring
- Goal Oriented
- Hugs
- Social Media
- Communication
- Teaching
- Time Management
- Training
- Logistics
- Customer Satisfaction
- Management
- Academic Advising
- Microsoft Office
- Public Speaking
- Higher Education
- Enrollment Management
- Customer Service
- Distance Learning
- Research
- Critical Thinking
- Communication Skills
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