Dmitry Trepov
Service Business Manager, North Rein Westfalia, Germany @Agilent Technologies
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WORK HISTORY
Service Business Manager, North Rein Westfalia, Germany @Agilent Technologies
DE
Manage field service team of 25 engineers to deliver all types of the services for Agilent customers across the region.Empowering Excellence in Service Delivery | Driving Client Satisfaction | Strategic Problem SolverAs a Service Delivery Manager at Agilent Technologies, I am dedicated to ensuring unparalleled service excellence for our valued customers. With a focus on delivering innovative solutions and exceeding customer expectations, I drive continuous improvement initiatives to optimize service delivery processes.Key Achievements- Orchestrated and executed seamless service transitions, resulting in improved operational efficiency and enhanced customer satisfaction- Developed and implemented client-centric service strategies, contributing to a notable increase in customer retention and loyalty- Led cross-functional teams in resolving complex technical issues, demonstrating a commitment to providing prompt and effective solutions.Expertise- Service Optimization: Implementing strategies to enhance service delivery efficiency, minimize downtime, and maximize client satisfaction- Team Leadership: Leading high-performing team through motivation, mentorship, and fostering a collaborative work environment.Professional Development- Certification in Service Delivery Management: Accelerate Managers Program - Agilent Technologies Training Programs: Catalyst Project 2023. Sustainability initiative team lead
EDUCATION
Moscow Aviation Institute (National Research University)
Doctor of Philosophy - PhD, Nanotechnology
Higher School of Economics
Project management
Bauman Moscow State Technical University
Master of Engineering - MEng, Radioelectronics
SKILLS
ABOUT DMITRY TREPOV
Managerial experience, knowledge of effective methods of planning service activity using CRM systems, deep understanding of internal processes of service and application support, excellent repair skills.Personally involved, result-oriented, leadership, communicational and interpersonal skills.English (upper-intermediate)
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