Dmitry Brayon

Telecom Analyst Sme Genesys Contact Centre @Sunwing

Toronto, ON, CA

Converting contact centre business stake-holders needs and requirements into contact centre routing solutions*Based on call routing solutions implementing and supporting contact centre call routing and platform upgrade/replacement.*Operational support of Genesys contact centre and MS Teams telephony.*Develop strategies and reporting tools to maximize efficiency, sustainability and flexibility of existing contact centre routing and voice network applications.*Educate business client groups to promote mutual understanding of technology and Contact Centre routing applications, and their role in achieving operational objectives.