Dmitry Khilkevich
Head of Operational Efficiency and Quality @Kuper
Signup · Get unlimited contacts
WORK HISTORY
Head of Operational Efficiency and Quality @Kuper
Moscow, RU
Responsibilities• Development and implementation of the strategy for the operations department to improve efficiency and service quality, including product management.• Budgeting, creating business plans, presenting goals to the CEO, and achieving business plan targets (CPO, gross profit, service revenue).• Reducing CPO, increasing courier utilization, reducing the share of canceled orders, delays, and click-to-eat.Achievements:• Increased courier efficiency by 48% through business process improvements.• Achieved a threefold growth in service revenue year-over-year by managing the product of surge customer pricing.• Improved overall delivery time by 30% through the development of an order dispatching system.• Increased the share of ideal baskets by 12% through the creation of a new ML-based stock management model.
EDUCATION
National Research University — Higher School of Economics
Bachelor's degree, Public Administration
ABOUT DMITRY KHILKEVICH
Head of operations | Business lead with over 8 years of experience in IT companies, including e-commerce market leaders such as Yandex Eats, Sbermarket, and Delivery Club.My experience includes optimizing P&L by over 40%, launching and developing operational products, as well as improving the efficiency of existing business processes.My strengths lie in building and managing teams from scratch, developing and implementing strategies for operations and product development, as well as effectively interacting with C-level managers.I am motivated to work in product/business leadership or head of operations roles to grow the business and bring my ideas to life from the ground up, contributing to the company\'s overall efficiency
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.