Dmitriy Mitrushov
General Manager @WINGSTOP UK (Lemon Pepper Holdings Ltd)
Signup · Get unlimited contacts
WORK HISTORY
General Manager @WINGSTOP UK (Lemon Pepper Holdings Ltd)
Leeds, GB
Implemented effective customer service procedures to encourage positive feedback.Promoted revenue by analysing profitability and key metrics.Directed safety operations and maintained clean work environment in adherence toHSE requirements.Delivered and implemented staff engagement, gender diversity and culturalprogrammes.Hired, trained and monitored staff performance and offered mentoring to juniorteam members.Maximised revenue by identifying key long-term growth initiatives.Drove sales and maintained cost controls.Generated daily operational and sales reports for corrective action or continuousimprovement.Grew business by creatively driving sales and maintaining cost controls.Maximised compliance by auditing quality systems.Empowered staff members to contribute to continuous improvement, quality andgrowth of company.
EDUCATION
Moscow State University of Economics, Statistics and Informatics (MESI)
Master’s Degree, degree in Finance and Credit
SKILLS
ABOUT DMITRIY MITRUSHOV
With over 11 years of managerial experience in the hospitality industry, I am a driven and personable leader who delivers exceptional customer service and revenue results. I have a master’s degree in finance and credit, which enables me to analyze profitability and key metrics, and implement effective budget and cost control strategies. Currently, I am the general manager at WINGSTOP UK, a fast-growing restaurant chain in the UK. As the general manager, I am responsible for overseeing the daily operations, safety, and staff engagement of the restaurant. I have hired, trained, and mentored a diverse and high-performing team of 30 employees, and increased customer satisfaction from less than 50% to over 90%. I have also identified and executed long-term growth initiatives, such as developing marketing campaigns, establishing inventory levels, and securing new business opportunities. Under my leadership, the restaurant has achieved a 20% increase in sales and a 25% decrease in food costs. I am passionate about delivering quality food and service, and creating a positive and inclusive work environment.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.