Michelle Studebaker

About Michelle Studebaker

Strategic and passionate operations executive, consistently achieves exceptional outcomes by generating creative solutions to complex challenges and designing key programs to advance organizational performance. Strong leader centered on building high-performance customer-centric teams driven to exceed objectives. Influential communicator adept at leading cross-functional teams, delivering ingenious QA and productivity programs.Examples of my achievements include: • Slashed wage expense 20% and increased productivity to support 25% claims growth by implementing outsourcing initiative. • Established business continuity strategy, mitigated risk and improved employee engagement.• Reduced claim processing 60% and improved customer satisfaction by instituting lean process measures. • Regained customer loyalty and achieved 100% retention by developing customer success strategy.• Formed new product team and processes, alleviated potential risk concerns and expanded market. • Revamped new member process, increased member satisfaction and retention. • Boosted sales conversion and elevated customer satisfaction by developing engaging sales initiative.Specialties:Operations Leadership, Strategic Planning & Execution, Negotiation, Market Growth, Client Retention, Continuous Process Improvement, Vendor Relations, Customer Satisfaction, Project Management, Employee Engagement, Cross-Functional Collaboration, Operational Excellence, Cost Control Measures, Lean Process Improvement, Customer Success, Risk Assessment & Mitigation, Sales Strategy, Consultant, Remote Management

Experience

1. Director, Customer Experience

   CareOregon

   Sep 2020 — Present

   Responsible for leading the customer experience teams, providing strategic leadership, guidance and direction to a mission-driven group of Customer Service professionals.

Education

• The College of Idaho

  Pre-Law

• University of Idaho

  Bachelor of Science, Political Science