Michael Angell
Community Operations Manager, Trust & Safety at Uber
- Role
- Operations Team Lead at Uber
- Location
- Phoenix, AZ, US
- LinkedIn followers
- 500 followers
About Michael Angell
Development-oriented leader with a proven knowledge of standardizing procedures, workflow prioritization, and evaluating efficacy. Extensive track record of identifying process related pain points, owning resolution oriented projects, and mitigating future risk. Well versed in multi-level stakeholder management.
Experience
Operations Team Lead
Feb 2018 — Present · Phoenix, AZ, US
Teams: Background Check, Rider Trips Escalation- Implemented a plan that successfully resulted in clearing a backlog of reports and enabled us to meet our 3 day SLA for 6 consecutive months- Worked with QA Lead to identify difficulty levels for our queues and created tools to better track training progression at an individual and team level- Led weekly remote meetings with our Rider Trips content team to update, maintain, and expand our current support process logic- Consistently monitored KPIs for inconsistencies and flagged multiple high impact discrepancies- Drove professional development initiatives 5 for direct reports that have resulted in promotion.
Education
Park Vista
Academy of Technology
2004 — 2008
Palm Beach State College
Network and System Administration/Administrator
2008 — 2012
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