Douglas Gafney

About Douglas Gafney

Results-driven operations executive with 25+ years of experience turning complex, fragmented organizations into high-performing, scalable practices. Proven track record managing cross-functional programs with annual budgets between $10M–$100M across multiple industries. At Rimkus, I lead the transformation of a national real estate assessment practice — consolidating regional operations that had run in silos for years into a unified vertical with shared processes, consistent client delivery, and measurable financial results. In under a year, we improved margins from 11% to 34% by aligning the right people to the right roles, standardizing operations, and reinforcing strategic client relationships. My background bridges operational leadership, technology, and data analytics. As an Innovation Leader at Sevan Multi-Site Solutions, I pioneered technology solutions that drove business growth and operational efficiency across a $100M+ program portfolio. I bring deep expertise in process improvement, Six Sigma methodologies, and tech-driven strategies that deliver substantial, sustainable cost savings. I\'m drawn to the hard problems — where the path forward requires both strategic clarity and the willingness to do the unglamorous work of fixing what\'s broken. I lead with transparency, move with urgency, and build teams that sustain results long after the initial transformation is complete.

Experience

1. Director of Operations

   Rimkus

   Jun 2025 — Present

   Lead the consolidation of Rimkus\'s nationally fragmented real estate assessment operations into a unified vertical practice, overseeing a 6-person leadership team including Property Condition Assessments and Environmental Site Assessments for institutional investors- Drove margin improvement from 11% to 34% through operational restructuring, client portfolio strategy, and process standardization- Unified regional assessment teams previously operating across separate P & Ls into a single national practice with consistent delivery standards- Established cross-functional capability between lender and equity assessment teams, expanding capacity without adding headcount- Implemented technology-driven workflow improvements and standardized processes across distributed teams in multiple markets

Education

• Indiana University - Kelley School of Business

  MBA, Management

  2004 — 2006

• United States Military Academy at West Point

  BS, Civil Engineering

  1992 — 1996