Dmario Ellis

About Dmario Ellis

Success Manager with 10+ years of experience driving customer success initiatives, delivering impactful sales training programs, and managing high-value account portfolios. Proven track record in full-cycle client onboarding, coaching and mentoring sales teams, and designing scalable sales enablement strategies that boost pipeline development, closing rates, and client retention. Adept at building strong cross-functional relationships, aligning training with business goals, and leveraging CRM tools (Salesforce, MicrosoftDynamics) and data-driven KPIs to maximize performance. Known for a proactive, customer-first approach, exceptional communication skills, and a passion for developing high-performing teams that exceed targets. Skilled in cold outreach, consultative selling, account expansion,renewals, upselling, and fostering long-term client relationships in fast-paced B2B environments. Committed to continuous improvement, talent development, diversity, equity & inclusion, and operational excellence that deliver measurable business results.Core Skills & Competencies• Sales Enablement & Product Training• Customer Success, Retention & Account Strategy• Strategic Business Development & Consultative Selling• Client Relationship Management (CRM & SaaS Tools: Salesforce, Microsoft Dynamics)• KPI Tracking, Performance Metrics & Reporting• Program & Project Management• Operational Excellence: Process Improvement & Change Management• Coaching, Mentorship & Talent Development• Onboarding, Training & DEI Facilitation• Cross-Functional Collaboration & Team Leadership• Pipeline Development, Prospecting & Cold Calling• Marketing Program Execution & Brand Development• Data-Driven Decision Making• Communication (Verbal & Written)• Diversity, Equity & Inclusion (DEI) InitiativesI\'m passionate about work that blends strategic thinking, clear communication, and people-first leadership—especially in areas like customer success, account management, program and project management, learning and development, DEI, and sales training and enablement. I\'m always open to meaningful conversations and opportunities to grow, collaborate, and make an impact. Let’s connect!

Experience

1. Director of Systems & Success

   City Wide Facility Solutions - Columbus

   Jan 2026 — Present · Columbus, OH, US

   I lead enterprise systems strategy and operational enablement, aligning technology, data, and workflows to support scalable growth and executive decision-making. Partnering closely with the COO and senior leadership, I translate business priorities into standardized systems, governance, and performance visibility across the organization.I oversee system implementations and enhancements, establish SOPs and training programs to drive adoption, and ensure cross-departmental consistency. A core focus of my role is leveraging data and reporting to identify performance gaps, surface trends, and improve efficiency, accountability, and operational outcomes at scale.

Education

• The University of Toledo

  Bachelor of Science (BS), Mass Communication and Business Administration

Skills

• Warehouse Operations
• Marketing
• Account Management
• Accounts Receivable
• Retail
• Workplace Safety
• Key Account Development
• Interpersonal Communication
• Purchase Orders
• Interpersonal Skills
• Sales
• Adult Cpr
• Interpersonal Leadership
• Customer Service
• First Aid
• Operations Management
• Team Building
• Management
• Team Management
• Pediatric Cpr
• Public Safety
• Time Management
• Sales Management
• Retail Marketing
• Interviewing
• Hiring
• Retail Sales
• Communication
• Public Relations
• Marketing Communications
• Paint
• Public Speaking
• Inventory Management
• Accounts Payable