David M.
Principal Customer Success Manager @ Ping Identity
- Role
- Principal Customer Success Manager at Ping Identity
- Location
- Erie, PA, US
- LinkedIn followers
- 500 followers
About David M.
Specialties: Identity and Access Management, Technical Project Management, Leadership…
Experience
Principal Customer Success Manager
Jun 2021 — Present · Fairview, PA, US
June 2021 - August 2023 - ForgeRock Employee, ForgeRock was purchased by Thoma Bravo and combined ForgeRock and Ping Identity into one company)Promoted to Principal Customer Success Outcome Manager - August 2024Manage customer portfolio of 21 Federal, State & Local Government customers with a total ARR of $27M.Develops and maintains a deep understanding of ‘what success looks like’ to my customers, from high level business objectives down to specific success metrics.Builds up an in-depth knowledge of your customers partner, organizational and technical landscape, to proactively maximize value and innovation from IAM initiatives, whilst removing friction and riskActs as an Advocate for the customer, identifying and organizing internal specialists and resources to resolve challenges and drive innovation, proactively flagging and managing any risks to customer outcomesProactively identifies opportunities to improve customer results and experience. From identifying and delivering relevant use case, vertical or technical best practices, to unlocking value from product or service offeringsCaptures and shares ‘Voice of Customer’ insights from your interactions, to inform constant iteration and improvementBuilds long-lasting and successful customer and partner relationshipsBuilds effective lines of communication and trust with customer management, project teams, implementation partners and technology partners working within the assigned accounts.Owns and delivers proactive value-add touch points with your customers throughout their journey, centered around customer outcomesOwns service maintenance contract relationship with the customer, ensuring compliance to levels as definedLeads escalation calls and processes; providing updates to Ping Identity management and account teamCollaborates with Major Account Executives and Renewals Managers to inform expansion and renewal activities
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.