Dan Lunasin
Building SaaS for Martial Arts | Founder @ DojoSync | VP, Support Services @ Globys
- Role
- Vice President, Support Services at Globys
- Location
- Hudson, OH, US
- LinkedIn followers
- 500 followers
About Dan Lunasin
As a dedicated leader and customer advocate, I have had the privilege of leading high-performing teams of customer support and customer success professionals. I am passionate about creating a customer-centric culture and fostering an environment where both my customers and team members can thrive. My journey has been one of continuous improvement, and I am excited to bring this same level of dedication and success to new challenges and opportunities.Specialties:• Experience with customer success, technical support, software development, system testing, quality assurance, configuration management and project management.• Experience in hiring and recruiting staff globally• Extensive experience building and working with globally distributed teams• Able to multitask and prioritize in fast paced environment
Experience
Vice President, Support Services
Jan 2025 — Present · Hudson, OH, US
As a dedicated leader and customer advocate, I have the privilege of leading a high-performing team of customer support and customer success professionals. My primary focus has been on championing customer satisfaction, and I am proud to have improved our satisfaction rating from 79% to an impressive 98.5% within my first year at Globys.In my role, I am constantly seeking efficiency gains in both people and processes to enhance overall performance. This relentless pursuit of excellence has enabled us to drive our Net Promoter Score (NPS) from -30 to +22, a testament to our commitment to delivering outstanding customer experiences.I am passionate about creating a customer-centric culture and fostering an environment where both our customers and team members can thrive. My journey has been one of continuous improvement, and I am excited to bring this same level of dedication and success to new challenges and opportunities.
Education
Penn State University
Master's Degree, Leadership Development
2012 — 2014
Penn State Great Valley
Certificate, Project Management
2017 — 2018
Penn State University
BS, Computer Science
1999 — 2003
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.