Dillan Patel
Senior Associate, Process Management @Capital One
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WORK HISTORY
Senior Associate, Process Management @Capital One
Toronto, ON, CA
EDUCATION
Leeds Beckett University
Bachelor of Arts - BA, Economics For Business
ABOUT DILLAN PATEL
I\'m a results-driven Process Improvement and Project Management specialist with over 7 years of experience driving operational excellence across global e-commerce, tech, and recruitment sectors. I specialize in CRM automation, agile project delivery, and data-driven decision-making to unlock efficiencies, reduce costs, and increase team performance.In my recent roles at Amazon UK and Camp Canada, I’ve led cross-functional initiatives that resulted in a 19% increase in hiring rates, 40% error reduction through workflow redesign, and a 90% cost saving on system tools.Now based in Toronto and open to new challenges, I’m passionate about helping Canadian organizations grow with scalable, smart processes. Let’s connect!
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