Diana Gentile M.

About Diana Gentile M.

I am a results-oriented onboarding specialist with a comprehensive background in corporate training, learning and development, curriculum design, and adult learning methodologies. I have a proven track record of successfully training clients across diverse global regions, including Europe, Asia, Australia, South America, and North America. At Evoqua|Xylem Water Technologies, my focus as a Training Specialist in CRM IT Business Analysis has been on developing rich training content and facilitating seamless online sessions. With expertise in CRM Dynamics Software, the initiatives I\'ve led have significantly boosted user productivity and customer satisfaction. My role involves intricate collaboration with stakeholders to ensure training materials meet the highest standards and address operational needs effectively. Throughout my career, I\'ve championed instructional leadership and the operationalization of learning management systems. Our team\'s efforts have culminated in nationwide streamlined training processes and responsive support for technical inquiries. This dedication to professional development and user empowerment reflects my commitment to fostering an environment of continuous learning and growth within organizations.

Experience

1. Director of Partner and Client Enablement

   Opkey

   Jun 2024 — Present · Pittsburgh, PA, US

Education

• Indiana University of Pennsylvania

  Bachelor of Arts (B.A.), Sociology: Applied Research

  1991 — 1996

• Wilkes University

  Masters of Education (MEd), Online Education, Instruction & Development

  2016 — 2019

• Carlow University

  Educational Certification, Secondary Education and Teaching

  2003 — 2005