David Lear

Vice President, Automotive Services @AAA Oregon/Idaho

Portland, OR, US

Responsible for Automotive Services including all aspects of providing roadside assistance to members. Provide leadership to Automotive Services team including Club-owned Fleet, Call Center, Independent roadside assistance contractors, and approved Auto Repair Facilities. Develops strategic plans for growth and service, including annual goal setting and long-range planning. • Coordinates strategy and tactics to consistently improve member satisfaction with roadside assistance. • Provide direction and leadership to Call Center operations and execute best in class service.• Oversee Club-Owned Fleet Operations, including long range planning for growth and expansion. • Executive oversight of DEIB and ESG strategy, and culture. Executive sponsor Veterans Group. • Board of Director role for Joint Venture, Northwest Battery Service.

University of Portland

Business