Daniel Callahan

About Daniel Callahan

Principled, people focused leader committed to delivering on time, quality results on high profile, large scale complex projects by building solid, mutually beneficial relationships with employees, colleagues, vendors, external partners, and customers. Industry background includes federally mandated systems and project management, technology optimization, talent development, call center operations, training, and vendor management in telecommunications, health and human services. Skilled at how to: manage to and achieve goal-directed metrics, make the difficult but necessary decisions, and adapt to meet business needs, while respecting and complying with corporate polices and procedures. Known for willingness to listen to understand, and open communication management style.

Experience

1. Senior Systems Business Analyst

   Maximus

   Oct 2019 — Present · London, KY, US

   Recruited by former Manager to take ownership of and maintain business continuity for Census 2020 project in progress. Successfully pivoted to staff COVID-19 hybrid on site/work-from-home environment, absorbed contractor reductions and system challenges to keep project on time and on track.• Led staff and oversaw systems responsible for US Department of Labor’s Service Contract Act (SCA) Timekeeping system utilized by ~9K hourly contractors; minimal system downtime ensured contractors’ wages and benefits were paid timely and accurately• Project managed development and implementation of systems migration code changes, including addition of COVID -19 charge codes mapped to appropriate cost centers• Direct team of 15 in Tier 2 and Tier 3-level support for ongoing systems access, maintenance, troubleshooting, and administration; meet or exceed three-hour window for resolution

Education

• University of the Cumberlands

  BS

Skills

• Product Management
• Sales
• System Administration
• Business Intelligence
• Training
• Customer Satisfaction
• Sharepoint
• Quality Assurance
• Troubleshooting
• Visio
• Requirements Analysis
• Process Improvement
• Telecommunications
• Product Development
• Account Management
• Change Management
• Call Center
• Project Planning
• Strategic Planning
• Outlook
• Vendor Management
• Team Leadership
• Program Management
• Call Centers
• Crm
• Cross-Functional Team Leadership
• Operations Management
• Integration
• Project Portfolio Management
• Business Analysis
• Contract Negotiation
• Customer Service
• Security
• Business Process Improvement
• Sales Management
• Software Documentation
• Sdlc
• Project Management
• Pmp
• Leadership