Debi L.

About Debi L.

Highly accomplished and self-driven professional with a track record of delivering exceptional results. Skilled in executive support, business operations, process improvement, and project management. Possesses strong analytical, problem-solving, and customer service abilities. Demonstrates a proven ability to establish and cultivate relationships, lead projects from conception to completion, and mentor staff members. Thrives in fast-paced, high-volume, and metric-driven work environments, adept at multi-tasking. Exhibits exceptional organizational, project management, and daily business operations skills. Known for creating, implementing, and documenting efficient operational processes. Trusted partner and advisor to high-level Fortune 500 company executives.• Exceptional ability to collaborate with, inspire and motivate others towards goal attainment within diverse teams• Excellent research and problem-solving capabilities• Maryland & Virginia Notary Public• Proficient in collecting and analyzing both quantitative and qualitative data• Excellent analytical, interpersonal, oral, and written communications skills.• Leadership qualities including strategic goal-setting and execution, fostering trust, and cultivating strong partnerships• Skilled in conducting personnel, budget, and financial analyses to evaluate organizational operations• Typing Ability 75 WPM, and advanced proficiency in Microsoft Office 365, SharePoint, and web conferencing platforms Areas of Expertise: Process Improvement, Compliance, Project Management, Change Management, Training Coordination, Strategic Planning and Execution, Financial and Budget Management, Problem Solving, Time Management, Correspondence and Report Writing, Customer Service, Team Leadership, Organizational Management, Employee Relations, Employee Engagement, Scheduling, Executive Support, Administrative Management

Experience

1. Division Advisor Chief of Staff

   CareFirst BlueCross BlueShield

   Jun 2025 — Present · Baltimore, MD, US

   I serve as a strategic partner and extension of the Chief Digital Information Officer (CDIO), helping to drive alignment, execution, and impact across the division. My responsibilities include: • Leading divisional strategy, planning, and operational rhythm • Overseeing day-to-day operations and ensuring seamless execution of priorities • Driving cross-functional collaboration for key initiatives and special projects • Managing divisional reporting, analytics, and performance tracking • Developing and coordinating internal and external communications • Providing research and executive support for CDIO deliverables • Leading process analysis, documentation, and optimization efforts • Supporting preparation and coordination for Board of Directors meetings • Curating and developing presentation content for executive engagements

Education

• Fortis College-Landover / Anne Arundel Community College

  Some College, Applied Science

  2009 — 2014

• Northern High School

  High School Diploma, General Studies

  2003 — 2006

• Master class

  Certificate, Executive Assistant/Executive Secretary

• Western Governors University

  Information Technology Management