Laurence Dessaints
Sr Customer Success Manager - Western Europe at Adobe @Adobe
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WORK HISTORY
Sr Customer Success Manager - Western Europe at Adobe @Adobe
Paris, FR
Managing post sales relationship with a portfolio of corporate customers (Retail and Finance sectors)- Ensuring client retention and achieving high cross sells and up sells goals- Assisting clients to expand their usage and adoption of Adobe digital marketing (SAAS solutions)- Driving customer value activities in order to prove the ROI on their acquisition- Involving on critical situations programs escalations- Working closely the whole Adobe ecosystem (Sales Executive, Consulting/project management/ Engineering services/support, and partners) to drive the client satisfaction.
EDUCATION
Institut Starter
PNL Richard Bandler, Coaching
ESSEC Business School
Master's degree, Business Administration, Management and Operations
IFAS - École Humaniste de Gestalt
Couple therapist , Physical Therapy/Therapist
IFAS - École Humaniste de Gestalt
Therapist, Psychology
Serenity Coach Institute
RNCP Certification 38005, Organization, Teams and Individual Coachin
Lycee Jean Vilar
BTS, Informatique de Gestion
CentraleSupélec
Advanced Master, Digital Engineering Expert, Information Technology
IFAS - École Humaniste de Gestalt
Psychology
Ecole Nationale de Commerce - Paris Bessières
DNTS, Vente en Informatique
SKILLS
ABOUT LAURENCE DESSAINTS
As an expert in human relations, I have honed my skills in the field of customer relationship management in business.This passionate need to understand and communicate led me to study psychology and neuroscience. I have since integrated the fundamentals of individual development and the richness of interaction with others.Today, I love the strength and power of not being confined to a single role, but of being multifaceted, committed, and passionate. I am a Gestalt practitioner, couples therapist, and personal and professional transition coach, with dual expertise.My approach combines psychological depth and pragmatism: For individuals: Overcoming crises (bereavement, burnout, career change), breaking free from repetitive patterns, and regaining self-confidence. For couples: Defusing conflicts, strengthening communication, and rebuilding bonds. For professionals: Developing authentic leadership, managing stress, and aligning performance and well-being.
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