David Lapedis
Senior Customer Success Manager |Strategic Planning, Relationship Builder, Project Mgmt| Drive 150% account expansion at Strategic Accounts
- Role
- Senior Customer Success Manager at Heap By Contentsquare
- Location
- Ashland, OR, US
- LinkedIn followers
- 500 followers
About David Lapedis
Client-focused relationship manager with 7+years of experience in driving expansion and securing renewals. Led PeopleGrove team in expanding key accounts by 500% and 150% while securing a renewal rate of 95%+. I catalyze my clients to create new strategies and plans to reach their desired outcomes. This leads to more revenue and increased retention. I use my coaching and analytical mindset to uncover opportunities for growth within practical timelines. My clients and colleagues are inspired to collaborate and think differently which allows me to help get more things done and bring out the best in the people I work with. My love of customer success comes from my coaching and project management background.Trusting relationships, candid conversations and authenticity are pillars of the way I work and live. Top Strengths: Maximizer, Achiever, StrategicIndustries: Edtech, eCommerce, Insurance, Learning and Development, HealthCare
Experience
Senior Customer Success Manager
Sep 2024 — Present · Ashland, OR, US
Education
University of Michigan
B.A., Organizational Studies
2001 — 2005
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