Daniel L.
Content Creator | Learning & Development Expert
- Role
- Technical Content Manager at Virtualitics
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Technical Content Manager
Aug 2023 — Present
Manages the customer-facing Product Enablement strategy for multiple products, managing all elements including online knowledge base, support articles, guided tours, and video tutorials- Led the implementation of a new knowledge base vendor, executing the migration of over 200 support articles into a more streamlined, organized, and user-friendly platform, increasing usability and decreasing article count by 30%- Partners closely with Revenue, Marketing, and Product team leadership to ensure that content is up-to-date, clear, and aligned with broader marketing and communication of the product
Education
The University of Texas at Austin
BS
2007 — 2010
Skills
- Ilife
- Os X
- Mac Os
- Video Production
- Mac Os X Server
- Editing
- Keynote
- Ios
- Iphoto
- Ipod
- Customer Experience
- Retail
- B2b
- Music Production
- Training
- Public Speaking
- Management
- Iwork
- Leadership
- Sales
- Mac
- Team Leadership
- Project Management
- Apple Aperture
- Apple Certified
- Customer Service
- Performance Tuning
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