Dharmendra Kumar
Lead Quick Commerce Ops @ Reliance Retail (Jio Mart) Quick Commerce | Pricing Strategy, Data Analysis
- Role
- Lead Pricing & Promotions Pricing Strategy, Data Analysis at Reliance Retail
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Dharmendra Kumar
With over 16 years of experience, including 7+ years at Reliance Retail, contributed to strategic pricing and promotion initiatives that enhanced operational performance across more than 300 stores in India. Expertise in designing robust price benchmarking frameworks and managing Key Value Indicators (KVIs) for seasonal promotions, enabling data-driven decision-making and optimized product efficiency. Focused on empowering teams and leveraging advanced data analysis to drive competitive market positioning. Adept at aligning product strategies with organizational goals, demonstrating a commitment to delivering measurable outcomes in the retail sector. Passionate about fostering collaboration and innovation to enhance customer value and business growth.
Experience
Lead Pricing & Promotions Pricing Strategy, Data Analysis
Mar 2018 — Present · Mumbai, IN
JioMart Quick Commerce Operations Lead- Spearhead delivery SLA management for over 25K stores and DCs nationwide, ensuring consistent on-time deliveries within a 30-minute SLA- Collaborate with cross-functional teams and delivery partners to optimize rider availability and capacity, maintaining high service levels during demand spikes- My role involves overseeing the entire purchase journey from search to delivery, using real-time dashboards to resolve operational glitches- I analyze breach data to diagnose root causes and provide actionable insights, effectively bridging operational gaps between stores and HQ to boost process efficiency.Price Benchmarking & Markdown Management Lead (April 2021 – April 2025)-Designed and maintained a comprehensive price benchmarking framework, leveraging timely and accurate data to inform competitive pricing decisions for Metro B2B Kirana Business-I managed the Kirana Panel for benchmarking activities and optimized markdown workflows and SOPs-My work streamlined supply chain processes, which reduced lead times and enhanced inventory turnover, driving significant operational efficiency improvements.Pricing & Promotion Operations Lead (April 2018 – March 2021)-Led pricing and promotion operations for the retail product catalog, establishing streamlined management processes that enhanced overall efficiency- Developed and implemented data-driven pricing strategies and established robust data validation protocols, resulting in a 99% reduction in pricing errors- Streamlined pricing approval workflows to ensure adherence to company policies and industry standards.
Education
Rabindra Bharati University, Kolkata
MA, English Language and Literature
2002 — 2004
BSBRA University
Bachelor Degree, BA, English
1998 — 2001
Somaiya Vidyavihar University
MA, Yoga Shashtra
2020 — 2022
Sikkim Manipal University - Distance Education
Master of Business Administration - MBA, Operations Management
2009 — 2011
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