David Turner
- Role
- Director, IT Customer Care and End Points at Targa Resources
- Location
- Tulsa, OK, US
- LinkedIn followers
- 500 followers
About David Turner
I am an established senior IT and Engineering leader, I am interested in expanding my…
Experience
Director, IT Customer Care and End Points
Apr 2023 — Present · Tulsa, OK, US
Responsible for leading the Tier 1 and Tier 2 support organizations with staff across multiple locations. Install, maintain and support the IT field infrastructure enabling users and OT to operate with high uptime and availability. Led the specification of a new end user hardware standard and modern device management initiatives to update user experience while improving security posture and reducing complexity. Developing team to improve customer satisfaction, reduced Mean Time to Resolve (MTTR), and increase incidents resolved on first contact.• Deployed new copier/print solution across all locations including secure printing via badge access at any printer location.• Improve Service Desk metrics as reflected in 30% reduction in MTTR and 10% increase in tickets resolved on first contact
Skills
- Fmea
- Product Design
- Six Sigma
- Iso Standards
- Pipelines
- Engineering
- Energy
- Pumps
- Project Engineering
- R
- Finite Element Analysis
- Process Engineering
- Mechanical Engineering
- Project Management
- Engineering Management
- Strategic Planning
- Forecasting
- Continuous Improvement
- Iso
- Strategy
- Manufacturing Engineering
- Leadership
- Manufacturing
- Design for Manufacturing
- Product Development
- Program Management
- Root Cause Analysis
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