Deepak Kumar
Chief Quality Officer at Delhi International Airport Limited (DIAL), GMR Group
- Role
- Chief Quality Officer at Delhi International Airport Ltd
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Deepak Kumar
A results-driven Master Black Belt (MBB) and AI & Machine Learning professional with over three decades of leadership experience in Quality Assurance, Process Excellence, and Business Transformation. Passionate about positioning India as a global leader in Quality, I currently serve as Chief Quality Officer at Delhi International Airport Limited (DIAL), driving enterprise-wide quality strategy, digital integration, and stakeholder value creation.An alumnus of the Executive Programme in Business Analytics from IIM Calcutta, I bring a rare confluence of data science, operational excellence, and strategic governance. My focus is on embedding AI-enabled quality systems and data-driven decision frameworks that enhance reliability, efficiency, and customer experience. Recipient of multiple D. L. Shah National Quality Awards (Platinum Category) for Education and Health (2013, 2014, 2015, 2016 & 2017), I have also served as Member of NABET (QCI), Jury Member for CII & ASQ, and Assessor for the Golden Peacock Award - contributing to national-level policy, assessment, and excellence frameworks. As a quality transformation leader, I have trained professionals in Six Sigma, Lean, and analytics. Mentored 150+ strategic improvement projects, delivering measurable business impact.Designed and implemented integrated quality management systems aligned with ISO and global best practices. Holding a Ph.D. in Quality & Statistics, a PG Diploma in Total Quality Management, and a Master’s in Statistics (Operations Research), I specialize in leveraging analytics, Six Sigma, and digital quality systems to drive sustainable performance and cost optimization. Leadership Focus Areas:Quality Strategy & Governance | Operational Excellence | Business AnalyticsAI & ML in Quality | Digital Transformation | Stakeholder ExperienceLean Six Sigma (MBB)| ISO Standards | Organizational Capability Building Vision: To champion quality as a national capability, integrating technology, analytics, and leadership to deliver sustainable competitiveness and global excellence.
Experience
Chief Quality Officer
Delhi International Airport Ltd
Jul 2019 — Present · New Delhi, IN
Delhi International Airport Limited ( DIAL) is a joint venture, formed as a consortium between GMR Group. We believe in creating passenger delight every time they fly.
Education
Indian Statistical Institute (ISI) Mumbai
Masters Black Belt (Pursuing), Business Excellence advanced knowledge of process optimization, data-driven decision-making,
Patna University
Ph. D., Quality, Statistics
2005 — 2010
National Institute of Technology , Patna
PGDCA, Computers
1996 — 1998
Indian Institute of Management, Calcutta
Executive Program, Business Analytics
2014 — 2015
Patna Science College
Bachelor's in Statistics , Statistics
1990 — 1993
All India Institute of Management Studies,Chennai
Quality Management, TQM, ISO Six Sigma and Other Quality Concepts
2002 — 2003
Patna University
Masters in Statistics, Operations Research
Global ACI-ICAO Airport Management Professional Accreditation Programme (AMPAP)
Business Administration and Management, General
Skills
- 5s
- Kaizen
- Quality System
- Green Belt
- Black Belt
- Iso
- Business Process Improvement
- Iso 9000
- Tqm
- Crm
- Quality Management
- Six Sigma
- Business Process
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