Daniela H.
- Role
- Director of Client Relations at NFP, an Aon company
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Daniela H.
My work in ICHRA goes back to 2020, before most of the market had taken…
Experience
Director of Client Relations
Jan 2025 — Present · Boston, MA, US
As Director of Client Relations, I lead strategic initiatives that empower benefit advisors (aka producers/brokers) and employers to navigate the shift from traditional group health plans to Individual Coverage HRAs (ICHRAs). I serve as a trusted advisor throughout the full lifecycle - from initial strategy through implementation, renewal, and optimization - ensuring clarity, compliance, and confidence at every step.Key Contributions:• Advise brokers nationwide on positioning, contribution strategy, and employer affordability modeling• Spearheaded onboarding of NFP’s first ICHRA clients within days of launching the Center of Excellence• Manage a growing pipeline of employer groups across industries, guiding transition and adoption efforts• Built scalable workflows, communication toolkits, and renewal protocols to ensure consistent client success• Deliver data-driven cost savings and impact analyses to support employer decision-making and broker advocacy• Resolve complex issues involving enrollment, compliance, and funding strategy as the escalation lead• Collaborate with technology partners, enrollment vendors, and internal teams to ensure seamless execution• Support broker education and product feedback loops that shape NFP’s ICHRA strategy and market leadership
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