Dimitrios Karapilafis

Customer Success Manager @Neara

London, GB

Guide customers through product onboarding and serve as a dedicated mentor, ensuring smooth adoption-Build long-term relationships with clients by understanding their goals and aligning solutions to support them- Proactively suggest strategies to prevent issues, ensuring customers continue to succeed and maximise product value- Resolve moderately complex issues, acting as a key point of contact for problem-solving and effective communication- Engage with clients regularly to monitor usage and ensure they consistently benefit from the product\'s features- Foster customer loyalty, driving retention and reducing churn through personalised support- Act as an advocate for both customers and the company, balancing their needs to drive mutual success- Continuously enhance the product’s perceived value by aligning it with customer needs and expectations- Oversee the support process from a high-level, ensuring seamless customer service- Track customer activity and product usage to measure success and identify areas for improvement- Identified expansion opportunities, increasing upsells and renewals

Aristotle University of Thessaloniki (AUTH)

Master’s Degree, Environmental and Engineering Geology

Alliance Manchester Business School

Master of Business Administration - MBA, Business Administration and Management, General

International Hellenic University in collaboration with Texas A&M University

Master’s Degree, Oil and Gas Technology

Aristotle University of Thessaloniki (AUTH)

Bachelor’s Degree, Geology/Earth Science, General