Devank Kapoor

About Devank Kapoor

Hospitality Leader | Operational Excellence | Revenue Strategist | Team Builder*A seasoned hospitality professional with a proven track record of leadership across India’s top hotel markets—including Gurgaon, Hyderabad, Mumbai, Kolkata, and Chennai—I’ve successfully led high-impact operations, driven commercial growth, and built collaborative, guest-focused cultures.Currently as Asst. General Manager at Hyatt Place Gurgaon, I manage end-to-end hotel operations with a strategic lens on guest satisfaction, revenue performance, and brand loyalty. My leadership style blends operational discipline with people empowerment, always striving to deliver memorable guest experiences and measurable business results.Career Highlights:• Honored as Hyatt’s Leader of the Year – South-West Asia• Delivered sustained RevPAR and occupancy growth through agile, team-led initiatives• Improved F&B profitability and guest satisfaction across outlets• Elevated loyalty program scores through enhanced service deliveryThroughout my career, I’ve held leadership roles across functions like sales, marketing, and revenue—enabling a comprehensive understanding of hotel dynamics and profitability levers. My expertise spans market analytics, digital strategy, owner relationship management, and operations excellence.As a lifelong learner and industry contributor, I also engage as a guest lecturer to help shape the future of hospitality leadership. Passionate about quality, innovation, and collaboration, I remain committed to leading with purpose and performance. Open to connections and conversations—let’s collaborate to drive hospitality forward.

Experience

1. Assistant General Manager

   Hyatt

   Nov 2024 — Present · Gurugram, IN

   Hyatt Place Gurgaon Udyog Vihar

Education

• Niit Imperia

  Advanced Online Advertising Program (Certification), Adwords

  2012 — 2013

• Green Belt Six Sigma Benchmark Certification

  Green Belt, Six Sigma Certification Training

  2008 — 2008

• Institute of Hotel Management, Bangalore

  Bachelor of Science - BS, Hospitality Administration/Management

• Indian School of Business

  Marketing

Skills

• Food & Beverage
• Hotel Management
• Sales
• Rooms Division
• Hotels
• Front Office
• Revenue Management
• Management
• Property Management Systems
• Hospitality Management
• Hospitality
• Market Research
• Banquets
• Hospitality Industry
• Yield Management
• Tourism
• Revenue Analysis
• Training
• Resorts
• Pre-Opening
• Social Media