Djuana L.
Strategic Account Manager in Partnership with Teleperformance @Google
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WORK HISTORY
Strategic Account Manager in Partnership with Teleperformance @Google
Revenue Growth & Opportunity Management • Exceeded quarterly sales targets by 130%, generating $1.1 million in revenue within my portfolio. • Consistently achieved 100% client satisfaction scores on surveys, recognized by the Quality Assurance team for exceptional performance. • Drove a 200% increase in leads for a key customer through strategic planning, measurement tactics, and A/B testing. • Utilized data-driven strategies and CRM dashboards to accurately forecast and consistently achieve sales targets, averaging strong performance across four quarters.Client Relationship & Account Management • Managed Google Ads solutions for SMBs, optimizing campaigns to align with client goals and drive success. • Served as a trusted consultant, ensuring effective client onboarding and ongoing campaign management.Collaboration with Cross-Functional Departments • Successfully resolved client issues through collaboration with the support team, sales leaders, and the quality assurance team.Sales Process & Deal Management • Experienced with multiple sales methodologies, including Traditional, MEDDIC, and Challenger Sales. Skilled in assessing customer needs, handling objections using 3D frameworks, and delivering value-based pitches.
EDUCATION
York University
English
Georgian College
Automotive Business
ABOUT DJUANA L.
I\'m a B2B sales and strategy professional specializing in complex, long-cycle deals…
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