Donna Schmitt

About Donna Schmitt

Extensive experience and strength in the Mortgage Servicing industry- specializing in Default areas of Loan Servicing • Knowledge of Mortgage Banking, RESPA, FDCPA, CFPB and state/federal laws pertaining to Foreclosure, Bankruptcy and Default Servicing, Contested Litigation, Lien Risk, Title Resolution, Legal Mediation, Vendor Management and Compensatory Fees. • Proficiency managing risk avoidance to maintain compliance in multiple areas • Proficiency in identifying root causes and developing effective long-term solutions, both internally and with external vendors/clients to reduce exposure and risk. • Ability to effectively delegate assignments based on complexity of the work and skill-level of subordinates • Excellent managerial skills managing to budget, addressing staffing needs, evaluating performance and meeting/exceeding performance standards/goals • Excellent critical thinking, problem-solving and decision-making skills • Ability to coach, train, mentor, evaluate and counsel staff • Analytical and Project Management skills • Ability to multitask and manage competing priorities to meet goals, objectives and deadlines • Detail-orientated while understanding the larger picture • Effective listening, comprehension and verbal/written communication skills • Extensive experience with MSP and Loansphere/Black Knight servicing platforms • Proficiency in Microsoft Office tools, including Word, Excel, Power Point and Outlook

Experience

1. Business Risk & Control Sr Associate

   Wells Fargo

   Nov 2019 — Present · Raleigh, NC, US