Douglas John Pursley
Director of Customer Experience @Skux
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WORK HISTORY
Director of Customer Experience @Skux
St Petersburg, FL, US
Strategic thinker and client facing partner to retailer and brand customer experience teams, technology leaders and business partners • Owner and Subject Matter Expert for consumer brand engagement – from customer recovery engagements (i.e. product issues) to loyalty, rewards and anything in between • Designed and creates customized dashboards to support client strategic initiatives to drive informed business decisions and higher consumer engagement • Designs, plans and implements current and future solutions, partnerships and integrations for the company SaaS cloud-based solutions • Demonstrates a deep understanding of philosophies and methodologies concerning incentives and promotions to nurture, engage and reward consumers • Demonstrated deep understanding of customer call center platforms, key metrics, tools and technologies • Demonstrates strong understanding of supporting technologies such as remote and virtual desktop management, VoIP, storage, backup, web, middleware, database, active directory, SaaS, CRM and other technologies needed to operate customer contact centers • Excels at presenting value propositions of new technology solutions to contact center leadership and customers
EDUCATION
University of Minnesota-Twin Cities
BA, Communications
Woodbury High School
High School, Business Administration and Management, General
ABOUT DOUGLAS JOHN PURSLEY
As a Director of Customer Experience at SKUx, I leverage my 17+ years of experience in customer relations, data management, and digital marketing to drive strategic and innovative solutions for our clients. I am a Salesforce Certified professional and a subject matter expert in consumer brand engagement, loyalty, and rewards. My mission is to partner with retailer and brand customer experience teams, technology leaders, and business partners to design, plan, and implement customized dashboards, integrations, and partnerships that support their strategic initiatives, informed business decisions, and higher consumer engagement. I also demonstrate a deep understanding of the philosophies and methodologies concerning incentives and promotions to nurture, engage, and reward customers.
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