David Eastwood
Client Experience Lead @Co-op
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WORK HISTORY
Client Experience Lead @Co-op
CX lead with a focus on human-centered design and continuous improvement impacting people, processes and the digital architecture that enables client interaction.Looking at opportunities across all client channels establishing user journey maps and CX insights at the core of decision making. Setting up this function allowed us to solve business and client friction points working through inspiration, ideation, prototyping all the way through to implementation.
EDUCATION
Cardiff University / Prifysgol Caerdydd
BA (Hons), Journalism, Film and Media
ABOUT DAVID EASTWOOD
I am a communications and client experience lead with over 10 years of experience in e-commerce, communications and digital marketing. I enjoy developing and mentoring creative teams.
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