Dj Childs

About Dj Childs

Business Analyst who leveraged relationships with clients to utilize the company Help Center for their teams which resulted in 15% reduction in their operational expenses and time saving of several hours per day. These cost-saving opportunities increased customer satisfaction scores by 25%. Being focused on delivering exceptional stakeholder experiences led to cultivating inclusive environments that is drove organizational success. With a track record of orchestrating measurable enhancements in efficiency and engagement, I am dedicated to propelling the business forward. My experience spans roles encompassing Business Analysis, Customer Success Management, Onboarding Specialization, Training & Development, and pioneering Diversity, Equity, and Inclusion strategies.

Experience

1. Technical Business Analyst Ii

   Northwestern Mutual

   Jan 2022 — Present · US

   Gather, analyze, and document business requirements to ensure alignment with organizational goals and stakeholder needs.Employ the Scrum methodology to facilitate agile project management and collaboration.Utilize Confluence to organize and share project-related information, requirements, and documentation.Employ Jira to capture and manage tasks, user stories, and project progress, following Scrum practices such as sprint planning, backlog grooming, and daily stand-ups.Collaborate with the Scrum team to ensure the timely delivery of project milestones and product increments.Work closely with technical teams to ensure the feasibility and accuracy of requirements, providing guidance and clarifications.Utilize Zendesk to gather and analyze user feedback and support tickets, identifying areas for improvement.Collaborate with the IT service management team and leverage the integration between Zendesk and ServiceNow to capture and manage IT service requests, incidents, and changes.Provide ongoing support and expertise throughout the project lifecycle, ensuring solutions meet business needs and objectives.Stay up to date with industry trends, best practices, and emerging technologies related to business analysis and Scrum methodology.

Education

• The International Center for Life Coach Training

  Certified Life Coach

  2020 — 2020

• Central Michigan University

  Master of Arts

• Florida International University

  Bachelor of Science

• General Assembly

  UX Design Boootcamp

  2018 — 2018