Don C.
Product Manager, Voice and Collaboration (Rogers Business Shaw Business) @Rogers Communications
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WORK HISTORY
Product Manager, Voice and Collaboration (Rogers Business Shaw Business) @Rogers Communications
Calgary, AB, CA
Owner of the Business Voice and Collaboration portfolio with a focus on customer satisfaction and revenue growth such as Rogers Point of Sale, Microsoft Operator Connect & Teams Phone Mobile, Business Phone, International Toll-Free, SIP & PRI- Former Manager of Advantage Voice w/Webex (formerly SmartVoice)- Responsible for managing and maintaining revenue-generating units (RGU), contributing as one of the highest revenue generating products in the portfolio- Provide Voice and Collaboration product definition and pricing to Shaw Business ensuring customer needs are met, while adhering to various telecommunication standards implemented by governing bodies, such as the CRTC (Canadian Radio-television and Telecommunications Commission)- Build and enhance pricing models, go-to-market packaging, and features for all Business Voice products to maximize revenue, margin, and customer satisfaction- Monitor and maintain voice & collaboration partner costs with a goal of adjusting balanced pricing for maximum profitability- Build and maintain positive relationships with key vendors and technology partners while doing competitive analysis on the market- Focusing on providing the best voice and collaboration products for Shaw Business customers at competitive prices through market research, communication between various sales channels, and other data sources- Communicate and work with operations teams to provide product information and competitive analysis when required so all affected stakeholders are well-informed about any Shaw Business Voice and Collaboration product upon launch- Become a support mechanism for Legal and Sales teams regarding product information, cost/sales deal analysis, service agreements (SLA), terms and conditions, contract building and maintenance, etc- Be a subject matter expert for bid opportunities, post-launch of products (Small Medium Business/Large Business/Hospitality/Partner Sales/Wholesale)
EDUCATION
University of Alberta
Economics
University of Calgary
BA, Applied Energy Economics
SKILLS
ABOUT DON C.
As a certified Lean Six-Sigma Green Belt, I see myself as an individual who has a never-ending thirst for continuous improvement which involves challenges, sharing knowledge, in order to achieve success. With 5+ years hands-on project experience, my mantra is that all projects are successful when the basic fundamentals of scheduling, cost, safety, supply management, and workforce planning are all taken into account and balanced accordingly. To be successful with projects, one must be familiar with every facet; starting from proposal requirements to the critical deliverable(s), overall execution progress, and project close-out.In general, I have well-developed interpersonal skills and able to communicate effectively by listening to requirements. I also favor higher education and certification, with completion of Lean Six Sigma Green Belt training as proof. My creative side is a big part of who I am, with extensive experience in photography, photo/video editing. I\'m not afraid to explore methods when completing company objectives, and open-minded to new situations. I am adaptable; capable of working independently and with teams when required. I am also willing to relocate to other cities within Canada or other countries, per assistance with a future employer.
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