Jonathan D.
Conga Solution Architect
- Role
- Clm Solution Architect at Assurant
- Location
- Hialeah, FL, US
- LinkedIn followers
- 500 followers
About Jonathan D.
Objective:Over 17 years of Business and IT professional experience with consistent track record of driving transformation and growth initiatives that consistently increase shareholder value and customer satisfaction. Recognized Engineer, leading projects and implementing enterprise solutions. Leadership career at technology, insurance and banking industry. Managed IT projects and large-scale Strategic Business Initiatives leveraging, PMI, Agile, ITIL and world class best practices. Domestic and international experience.Cisco Networking, Communication Skills, Computer Hardware & Software, PeopleSoft and AMDOCS CRM, CTI, SQL Database, Genesys CTI, Nortel CS CC6,Nortel MPS500 Microsoft Windows Suites.
Experience
Clm Solution Architect
Jun 2017 — Present · Miami, US
Education
Oracle University
PEOPLESOFT CRM, CRM - Customer Relationship Management
2006 — 2006
Instituto Tecnologico Las Americas
HRC Backbone, Networking
2003 — 2005
Verizon Dominicana - Training Center
Verizon System, Mixed Sofware Trainings
2006 — 2006
EXIN
ITIL v3 Foundation Cetificate, IT Service Management
2014 — 2014
Trailhead by Salesforce
LIGHTNING EXPERIENCE - Admin
2019
Universidad APEC
Master in Management and Productivity, Business Administration and Management, General
2009 — 2010
Universidad APEC
Computer Science and Systems Engineering, Computer Hardware & Software
2001 — 2005
Genesys University
Genesys Framework and Routing Strategies, CTI - Computer and Telephone Integrations
2006 — 2006
Heartland Community College
Cloud Computing, Ingeniería informática
2014 — 2014
Skills
- Nortel
- Business Process
- Process Management
- Pruebas
- Entrenamiento
- Metodologías Ágiles
- Databases
- Integración
- Gestión De Relaciones Con Clientes
- Microsoft Sql Server
- Intervoice
- Troubleshooting
- Biblioteca De Infraestructura De Tecnologías De Información
- Managed Hosting
- Liderazgo De Equipos
- Análisis De Negocio
- Liderazgo
- Routers
- Procesos De Negocio
- Ingeniería De Requisitos
- Software Documentation
- Sdlc
- Oracle
- Requirements Analysis
- Cloud Computing
- Bases De Datos
- Cisco Technologies
- Leadership
- Administración Y Dirección De Empresas
- Programas Informáticos Empresariales
- Xml
- Resolución De Problemas
- Gestión De Proyectos
- Data Warehousing
- Sql
- Análisis
- Cisco
- Business Analysis
- Telecomunicaciones
- Solución De Problemas
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