Diya Shah

Customer Experience Associate (Cea) @TD

Milton, ON, CA

Process financial transactions such as; deposits, withdrawals, cheques, bill payments, and create bank drafts• Understand and assess customer needs to recommend tailored banking solutions while maintaining confidentiality• Respond to and resolve customer concerns using standard procedures and escalate non-standard situations as needed• Support business goals by promoting relevant financial services and completing accurate, timely transactions• Build personal connections with customers and communicate banking options clearly and confidently

McMaster University

Bachelor's degree, Honours Political Science with a Minor in Business

Milton District High School

High School Diploma