Diya Jindal

About Diya Jindal

I am a Project Manager at SBI Cards dedicated to transforming complex financial requirements into seamless digital experiences. My background is built on leading high-impact automation initiatives, where I focus on removing operational friction and delivering measurable value to millions of cards in force.While my foundation is in structured project lifecycles, I advocate for Lean principles and Agile-minded delivery. I specialize in bridging the gap between business stakeholders and technical squads, ensuring that every project is backed by data-driven prioritization and rigorous iterative testing. My goal is to always accelerate the pace of delivery without compromising on the security or reliability that the fintech industry demands. I thrive in cross-functional environments where I can leverage my experience in stakeholder management, process optimization, and end-to-end project governance to drive continuous improvement.

Experience

1. Assistant Manager - Projects and Digitization

   SBI Card

   Dec 2024 — Present · Gurugram, IN

   Currently directing 8 end-to-end project lifecycles, focusing on optimizing the delivery pipeline and aligning stakeholder requirements to drive operational excellence at scale.Driving the end-to-end lifecycle of digitization projects, managing the transition from discovery and backlog definition to cross-functional alignment and iterative deployment.Managing high-impact payment initiatives, including real-time e-NACH automation and IMPS integration, to deliver incremental value and enhanced system reliability.Translating business objectives into technical specifications for cross-functional squads, ensuring alignment across IT, Digital, and Compliance teams.Optimizing user journey flows through data-driven insights, resulting in reduced transaction friction and measurable improvements in customer experience.Facilitating iterative testing cycles (UAT/PVT) to validate technical builds and ensure secure, high-quality product/project delivery.Communicating project health and risk mitigation strategies to senior leadership, leveraging data to drive transparency and informed decision-making.

Education

• Jesus and Mary College (JMC), Delhi

  Bachelor of Vocational Studies, Retail Management

• Shiv Nadar University

  Master of Business Administration - MBA