Diya Mary Joshy

Supervisor @Costa Coffee

Liverpool, GB

Deliver exceptional customer service in a fast-paced environment, ensuring a welcoming and friendly atmosphere for every guest.•Prepare and serve a wide range of high-quality hot and cold beverages in line with Costa Coffee standards.•Maintain cleanliness and hygiene across the store, strictly following health and safety regulations.•Handle customer queries and complaints professionally, aiming for quick and effective resolution.•Operate tills and manage cash and card transactions with accuracy and efficiency.•Oversee store opening and closing procedures, ensuring compliance with all company policies.•Work closely with team members to achieve daily targets and support smooth store operations.•Promote seasonal offers and upsell products to enhance the customer experience and boost sales.

University of Liverpool

Master's degree, Entrepreneurship and innovation management

St. Teresa's College

Bachelor of Arts - BA, French Language and Literature