Diya Jacob

Receptionist @Britannia Hotels Ltd

Delivered first-line support to guests by resolving queries and incidents efficiently- Logged, escalated, and followed up on guest issues, ensuring timely resolution- Maintained accurate records of bookings, payments, and requests, supporting reliable data management- Improved user experience by ensuring smooth check-ins/check-outs and clear communication- Adapted to rapidly changing situations, applying problem-solving under pressure- Collaborated with multiple departments to coordinate services and meet customer needs- Carefully followed standard processes while remaining flexible to individual cases.