Mike Dixon
Senior Service Line Manager @Akamai Technologies
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WORK HISTORY
Senior Service Line Manager @Akamai Technologies
Senior Service Line Manager for Professional Services, within the Customer Solutions / EMEA Professional Services Group- Management of several teams (30+ people) of Solutions Architects, Security Architects, Security Consultants and Technical Project Managers across EMEA- Developing new managers in the organization, including line management of other Service Line Managers- UK Services point of contact for the Sales and Pre-sales teams. Including discussing customer’s Service and Support requirements and presenting at Executive Briefings- Accountable for UK Services revenue number and point of escalation including for pricing and discounting- Experience of working with remote and globally diverse teams, including building up brand new teams- Developing individuals in the team, including new team leads- Experience working in a matrix structure, with line management, commercial management, project team leads, and functional lead roles working together- Taking on additional initiatives to improve the Services organization, and running these at EMEA and global level.
EDUCATION
University of Warwick
BSc, Computer Science
SKILLS
ABOUT MIKE DIXON
PROFILE: An experienced Professional Services Manager, who is highly organised, determined and self-motivated. Has significant experience of recruiting, developing and motivating services teams, including working in matrix organizations and working with remote teams. Has familiarity of working in local and global teams to improve processes and operational efficiencies within services and software development organizations. Excellent communication skills utilising the correct form of communication required for different situations.Additional experience of managing and leading a number of technical integration and software development projects and programmes, utilising both Agile and structured approaches (including PRINCE2). This is complemented by a previous technical background including software engineering skills.
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