Ben Dixon

About Ben Dixon

Enterprise technology and digital product leader with 15+ years of experience across retail technology, ecommerce, enterprise platforms, and omnichannel commerce. I have led platform modernization, post-acquisition integrations, mobile and POS ecosystems, and 24/7 production operations delivering $80M+ in incremental revenue and $1.7M+ in annual cost savings.My work spans digital commerce strategy, roadmap prioritization, enterprise architecture, vendor governance, and large-scale program execution. I embed applied AI into delivery workflows to improve code analysis, documentation, architecture review, and troubleshooting efficiency—expanding organizational leverage without sacrificing quality or compliance.I operate at the intersection of product leadership and enterprise execution, aligning technology investment to revenue growth, operational resilience, customer experience, and cost optimization.Outside of work, I am a Western big-game hunter and outdoorsman, training year-round for Fall hunts in remote terrain—experiences that reinforce preparation, clarity, and trust in tools that must perform without failure. I am also a lifelong musician, with experience as a session vocalist on the Pokémon XY television series and feature films.

Experience

1. Delivery Manager & Brand Technology Lead, Petsense by Tractor Supply

   Tractor Supply Company

   Aug 2023 — Present · Brentwood, TN, US

   Owned technology roadmap alignment to brand growth strategy across ecommerce, loyalty, payments, and fulfillment Led Shopify, CRM, and in-house platform integrations to improve data integrity and customer insight Owner of vendor strategy, delivery governance, and fiscal forecasting Delivered React-based application modernization resulting in 10% total revenue growth, 6.5% comp lift, and 33.8% customer growth in first quarter Implemented BOPIS/BODFS yielding +60 bps store fulfillment improvement and 53% growth in online orders Applied Copilot assisted planning and reporting to improve prioritization, delivery predictability, and executive visibility Delivered inventory and AP accuracy initiatives generating $1M+ in annual savings

Education

• Foothill College

  Music Technology, Engineering

  2008 — 2009

• Faulkner University

  B.S. in Music

  1996 — 2002

Skills

• Salesforce.com
• Account Management
• Mobile Devices
• Customer Service
• Solution Architecture
• Wireless Technologies
• Mobile Iron Support Certified
• Management
• Technical Support
• Vmware Vtsp
• Pre-Sales Technical Consulting
• Direct Sales
• Blackberry Server Administration and End-User Support
• User Experience Design
• Networking
• Good for Enterprise
• Marketing
• Sales Process
• Customer Satisfaction
• Training
• Leadership
• Iwork
• Iwork Suite
• Pre-Sales
• Microsoft Office
• Managed Services
• Air-Watch Mdm Server Administration and End-User Support
• Billing Analysis
• Microsoft Suite
• Requirements Analysis
• Telecommunications
• Analysis
• Wireless
• Relationship Development.