Madhav Dixit
Manager Business Quality at Amazon | Ex Delhivery | CX | Key Account Management | Customer Success | Logistics | Ecommerce
- Role
- Manager Business Quality at Amazon
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Madhav Dixit
As a Manager Business Quality at Amazon, I monitor customer demand spikes for marketplaces worldwide, ensuring a smooth and satisfying shopping experience for millions of users. I leverage my MBA in Operations Management and my nine years of experience in the supply chain industry to deliver high-quality results and solutions. Before joining Amazon, I worked at Delhivery, a leading logistics and transportation company, where I led and grew the SME/D2C client servicing, retention, and business growth team. I managed key accounts, executed projects, and built strong customer relationships across contract logistics, express logistics, PTL, and 3PL segments. I also contributed to the company\'s revenue, profitability, and market share.
Experience
Manager Business Quality
Oct 2022 — Present · Chennai, IN
Customer Demand Spike Monitoring for Marketplaces Worldwide
Education
Amity University
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
2011 — 2014
Amity University
Master of Business Administration - MBA, Operations Management
2016 — 2019
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