Dixant Jadhav
Support Desk Aanalyst @HCLTech
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WORK HISTORY
Support Desk Aanalyst @HCLTech
Belfast, GB
Client Name: Bank of Ireland1. Showcased adaptability and flexibility in a fast-paced work environment, successfully adjusting to changing priorities and customer requirements while upholding meticulous attention to detail and accuracy.2. Skillfully utilized Bank of Ireland\'s customer service systems and databases to meticulously record customer interactions, maintain updated customer records, and effectively track the resolution of issues.3. Actively collaborated with team members and supervisors to identify opportunities for process enhancement, leading to the implementation of effective solutions that improved the delivery of client service and increased overall efficiency.4. Ensured comprehensive and satisfactory solutions by engaging with appropriate stakeholders and addressing customer needs in a prompt and efficient manner.5. Maintained a strong commitment to delivering exceptional customer service, utilizing Bank of Ireland\'s resources and systems to ensure that customers received thorough support and assistance.Key Skills: Requirements Analysis, Agile Methodologies, Customer Relationship Management (CRM), Banking, Risk Management, Financial Analysis, Accounting
EDUCATION
Queen's University Belfast
MSc
ABOUT DIXANT JADHAV
I am a Business Analyst with a proven track record of delivering successful project outcomes through effective requirements elicitation, stakeholder engagement, and project management. With a focus on detail and a dedication to driving excellence, I excel in navigating complex technical projects across various industries. From leading workshops to managing change initiatives, I am committed to ensuring smooth transitions throughout the development lifecycle, ultimately delivering solutions that meet and exceed stakeholder expectations.
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