Diwakar Rai
Global Technology Executive, Executive Director, Head GCC, Digital Transformation & Management Consultant, Independent Director, Driving Turnaround & Global Strategy, Process & Operational Excellence
- Role
- Head Retail, Global Capability & Delivery Centre, India at Diebold Nixdorf
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
Experience
Head Retail, Global Capability & Delivery Centre, India
Jan 2019 — Present · IN
Brought into the role to drive turnaround, led global strategy across corporate functions, and launched the implementation of global capability center transformation increasing billable utilization from 43% to an average 90% plus.# Led transition of resources to modern Cloud, open API, and microservices architecture-based SaaS product portfolio, delivering 3 exceptional quality projects, on-time and within budget in the first year of transition.# Predefined customization and delivery packages, reducing response time of opportunities by approx. 75%# Demonstrated record of achieving 100% successful deliveries in APAC and Middle East.# Implemented a comprehensive go-to-market framework for Transactional Sales.# Created framework for business development to analyze data and deliver results in a fast-paced environment for 30-35 large deals, RFPs, RFIs annually, with focus on the integrity of solution, cost and business outcome.# Pioneered the development of an incubation and innovation center that facilitated the translation of innovative ideas into actionable product roadmaps.# Accelerated major IT transformation initiative, including implementing leading Retail software and services, restructuring IT strategy, creating frameworks for client delivery, systems integration and development, PMO, change management, and pre-sales processes.# Innate ability to build sustainable and mutually beneficial relationships: with successful management of strategic customer, stakeholder and cross-functional relations across multiple geographies.# Executive Leadership # Regional P&L # Delivery framework: Safe Agile, Waterfall# IT Portfolio & Delivery Management# Contract Management# Vendor Selection / Management# Digital transformation # Financial Management# Commercial Management# Presales# Strategic Planning & Transition# Regional Management / Governance# Digital Strategy & Solutions # Retail # Talent Acquisition Management
Education
University of Pennsylvania - The Wharton School
Finance for Strategic Growth
2013
University College London, U. of London
MS in Telecommunications Engineering
Skills
- IT Transformation
- Management Consulting
- Team Management
- Strategy
- Professional Services Delivery
- Pre-Sales
- Requirements Analysis
- Telecommunications
- Business Process
- Software Development
- Vendor Management
- Program Management
- Business Development
- Software Project Management
- Itil
- Consulting
- Managed Services
- Service Delivery
- Integration
- Project Portfolio Management
- Agile & Waterfall Methodologies
- Business Analysis
- Business Transformation
- Professional Services
- Governance
- Business Process Improvement
- Enterprise Architecture
- Customer Relationship Management (Crm)
- Sdlc
- Project Management
- Solution Architecture
- Agile Methodologies
- IT Strategy
- Leadership
- Management
- Contract Management
- Project Delivery
- Outsourcing
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