Diwakar R
Operation Analyst @Walmart Global Tech India
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WORK HISTORY
Operation Analyst @Walmart Global Tech India
IN
EDUCATION
DAV Group of Schools
Mechanical Engineering
ABOUT DIWAKAR R
Having 5 experience in handling of MIM calls.Monitored team progress ensuring timely resolution of all issues meeting the SLA. Worked with team and ensured that all associates are maintaining consistence performance and trainings areprovided on process & Skill improvement.Involved in working with multiple teams for process improvement by moving away from legacySOP’s and upgraded to current infra standards.Improved the KPI’s (MTTD, MTTE and MTTR) by onboarding new tools for recoverability.Management and control of MI1, MI2 and MI3 incidents. Monitoring the progress of MI1, MI2 and MI3 incidents and ensured all major incidents within the operational metrics.Involved in the production support activities to resolve the ongoing issues and troubleshoot theproblems.Call support to stores and distribution centers ensuring minimum down time.Recorded and classified incidents based on the urgency and communicated with the team to ensureresolution of incidents on priority.Involved in the production support activities to resolve the ongoing issues and troubleshoot.
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