Divyesh Patel
Service Desk Technician @CGI
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WORK HISTORY
Service Desk Technician @CGI
Ottawa, ON, CA
Diagnose, troubleshoot, and resolve incidents or service requests reported by the client. • Diagnose and resolve technical hardware and software issues (printer, cell phone, web browser, MS Office Suite, etc.); • Resolve technical problems in different Microsoft Windows Operating Systems. • Log and document all troubleshooting steps and resolution activities within the incident management tool. • Monitor incidents until resolution. • Follow standard service desk procedures. • Assign non-resolved incidents or service requests to the appropriatesupport team, identify, and escalate incidents requiring urgent attentionand action. • Stay current with system information, changes, and updates.
EDUCATION
Conestoga College
Computer Programming
Veer Narmad South Gujarat University, Surat
Bachelor of Science - BS
ABOUT DIVYESH PATEL
IT professional with experience in software and web development, service desk support, and customer service. Skilled in troubleshooting, incident management, and delivering customer-focused solutions. Proficient in a range of tools and technologies with a passion for leveraging technical skills in a growth-oriented role.
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