Divyesh Shah
Head of Service Design & Automation - Asset & Liability Operations, Enterprise Platforms & Compliance
- Role
- Senior Leadership Team at ICICI Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Divyesh Shah
Asset & Liability Operations, Enterprise Automation & DigitisationPart of ICICI Bank Senior Leadership Team, BFSI & Technology Evangelist and a visionary professional with over two decades of unique track record of spearheading P&L, Sales, Service, Customer Experience, Retail & Corporate Operations, Automation, Digital Transformation, CRM & Emerging Technologies.Possesses unique experience of leading large Operations units & Business centres, formulating critical business strategies, Designing Operations Processes, Building & Developing Automation capabilities viz. API banking, RPA-APA, AI-ML, Data Science etc. Managed regulatory frameworks, value creation designs, and scaling-up Operations & Business from scratch to attain market Leadership across areas.• Specialties:o Operations, Customer Service, Automation & Central Functions Leader:Service Design & Automation Head | Core Banking | Asset Operations, Liability & Payment Operations | Privilege Banking, Wealth, Private Banking & NRI Operations | Process re-engineering | Audit, Compliance & AML | Digitisation | Tab Banking | Mobile & Internet Banking Automations | Internal Controls | Operational Risk Management | Customer Service & Escalations | Costing & Budgeting | MIS Automation| Vendor Management | SOX Compliance & Regulatory Reportingo Innovation, Intelligent Automation & Digital Transformation:FinTech | Intelligent Automation | Digital Strategy & Transformation | Digital Banking | API Banking | Digitisation | Enterprise Workflow Implementations | Onboarding & Service Journeys | AI & ML Practice | Data Analytics & Data Science | Power BI | IA Centre of Excellence | Customer Relationship Management (CRM)| Master Data Management (MDM)| Data Visualisation Platformo Retail/Corporate Banking, Financial Services, Capital Market Professional: P&L | Sales | Customer Service | Branch Operations | KYC | Distribution of Banking Products/Services across Assets (Loans & Cards) & Liabilities (CASA & NRI)| Branch Banking | Wealth Management | Private Banking | Investments, Insurance & Third-Party Products | Demat/Broking Business | Trade Finance |Remittance Services | Tax collections | Forex
Experience
Senior Leadership Team
Jun 2024 — Present
Head of Service Design & Automation - Asset & Liability Operations, Enterprise Platforms & Compliance
Education
SP Jain School of Global Management - Dubai, Mumbai, Singapore & Sydney
Professional Program in FinTech
University of Mumbai
Bachelor of Commerce - BCom
Symbiosis Centre for Distance Learning
Postgraduate Degree, Business Administration, Management and Operations
University of Mumbai
Masters of Commerce, Accounting and Finance
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