Divyekant Gupta
Customer Success @CleverTap
- Role
- Director, Customer Success at CleverTap
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Divyekant Gupta
Invested in any product that aims to defy the norm and inspires innovative thinking!
Experience
Director, Customer Success
Jul 2025 — Present · San Francisco, CA, US
Lead Customer Success for North America and Europe, owning outcomes across retention, renewals, and expansion for a multi-million dollar book of business.2. Manage and develop a team of Customer Success Managers, setting operating cadence (health checks, success plans, QBRs) and performance standards tied to renewal + expansion outcomes.3. Own renewal execution end-to-end: forecasting, risk identification, stakeholder alignment, negotiation support, and coordination with Legal/Finance/Sales to close on time.4. Drive account growth through expansion plays (use-case discovery, adoption acceleration, executive alignment), translating platform capabilities into measurable business impact.5. Serve as the senior escalation point and executive sponsor, shaping product feedback loops and regional GTM enablement based on customer insights and market trends.
Education
Institute of Management Technology, Nagpur
PGDM, Marketing
2014 — 2016
Shri Shankaracharya Technical Campus
Bachelor of Engineering - BE, Electronics and telecommunication
Skills
- C++
- Management
- Microsoft Office
- R
- Business Development
- Digital Marketing
- Market Research
- Spss
- Mysql
- Microsoft Excel
- Teamwork
- Team Management
- Html
- C
- Microsoft Word
- Sql
- Java
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